There seems to be information coming forward about Dr. Rick Workman and Heartland Dental Care. There are dentists who do not think their method of practice is the best. I welcome comments from Heartland or other dentists pro and con.
From the internet:
On December 29, 2004 at 11:42:47 PM 'fldmd' posted....
Here are some answers to your questions. Yes sir, my office collected 1.57 million Dollars not Pesos. I work 4 days per week 9am to 5pm. But that is nothing dollarwise compared to heartland's Dr Shanteau, by the way he was a super nice guy. He does $200,000 plus per MONTH mostly on IN medicaid in the middle of nowhere and had great team of assistants who could fill the fillings and help him do a lot of dentistry. How do I do it? I spend a lot of money on my: 1)CE and now I am a practicing MAGD, 2) technology (lasers, 2 cerecs, LVI, implants etc etc), 3) and a beautiful 10 chair (7 equipped) practice. I am in a growing area and see on average 80 plus new patients a month. Unfortunately, my state does not see the wisdom of allowing my assistants to place any of my fillings as Indiana does so I do them. I do not have to do any external marketing only internal marketing and do not participate in PPO's or HMO's or state programs. I went to several successful private practices around the country and spent many hours of time talking with those dentists and staff to find out what they did. Now, I am doing it. Anybody can. In response to the comment on my alphbet fillings from Joe. The alphabet fillings were on senior citizens with limited income. You all have them in your practice, older people who just want functioning restorations. Yes, I informed them of the options of onlays and crowns, but they did not have the finances to choose those treatments. That was considered just an excuse by their senior lackey "bulldog." How are you Bulldog? I still do three or four surface composite restorations on people who cannot afford other dental treatment options that cost more. Do you turn them away? Joe, I hope not for their sake. The month I was in trouble for not diagnosing 70% periodontal disease on my patients was the month the medicaid program kicked. They have specific benchmarks for all dental procedures and I was not in the "Thriveing office" category that month and the vast majority of my new patients were kids. And as you fellow dentists know, juvenile periodontitis is not a prevalent condition found in children. You may find higher incidence of gingivitis in that population group, but you cannot pull out the periodontal diagnosis if it is not there and all the associated treatment plan items they want you to sell like Rotadents and 500% marked up mouthwashes that were not any better than listerine. By the way, when I was there they also gave credit for anything the assistant did to the company and did not pay the doctor their 25% of x- rays, whitening kits etc. etc. I got reamed by Rick Workman for saying that they were operating under our licenses and therefore we desevered to be paid the 25% of the those procedures because if we were not there none of those procedures could be done. You do not ask questions in front of other dentists at their giant pep rallys. You are to follow the rules. Ask questions and you are a TROUBLEMAKER. Other doctors were glad I asked the question they just would not vocalize the question. They did not like the answer either by the way. And while I was there, I was one of their top 15 producing dentists according to their own statistics that came out every month and their "check it out" fax that comes to your office every day to tell you how the best offices did the day before in collections and production and performance by individual doctors. I think they put out that propaganda every day to spur on the younger dentists to try to beat each other and create competition. Did I forget to tell you all about the former dental assistants who come to your office and critique your diagnosis. Some of the younger dentists may be intimidated and stand there and listen about how they should have treatment planned this or that all the while chafing about a dental assistant telling them how to do dentistry and treatment plan more expensive treatment options. But,I did NOT care for it probably because I was older and had practiced for a while and alas again I was branded a TROUBLEMAKER even warranting another call from the big kahuna himself. I had this self-confessed "ex"-hippie with long stragly hair come to my office to evaluate it and "fix it". After a couple days of not improving the collections like she should have been doing, she decided to critique one of my treatment plans. I told her I did not remember her being in my dental school class and until she graduated dental school, passed two national board exams, and passed a state dental license exam she could limit her comments to the business side of the practice. That did not make her happy so she complained all the way up the corporate ladder and that is when I decided to leave that place. I should have done it a year earlier. But better late than never they say. In response to that guy's comment that I have a beef with Heartland. Yes, you could say I have about 26,000 reasons to have a beef with Heartland. Other dentists from my dental school told me that they were not paid on money collected after they left. So, it was not a complete surprise. My lawyer said they had been sued before and would drag a lawsuit out over a long time and I would have to come back to the area for court dates and since I was moving anyways I listened to his counsel. Live and learn. Sa la Vie. Yes, I posted my comments several times because other doctors considering working for them should know they are not always what they seem. And the only positive comments are coming from currently employed dentists who have not been there very long and really buy into that "You can't make it on own" garbage they exspouse at every CE event or "giant brownnose the big kahuna pep rally day" a.k.a corporate meeting or dentists who NEVER worked there and are HYPNOTIZED by the big kahuna or various heartland low level employees trying out brownnose each other in hopes that one of the senior lackeys or maybe even the big man himself will read their post and then they will get a star on their forehead and move up another level.... There are always diferent views and this one desrves to be heard and if a young doctor decides to go to work for them after reading this post at least he or she knows a little more than I did when I decided to work there Yes, It is true they will fire dentists for not producing a lot of dentistry. Just ask Chad. Chad Thompson, "senior lackey" ( glad you read my post Chad) and Heartland Human Resource Manager. Chad, do you remember firing that late term pregnant dentist down south back in 2000 who sued you and got her job back. Why she wanted that job was beyond me unless it was.... the health insurance maybe that was it. Did you have to hire back her mid term pregnant hygienist you let go as well?.. All in the name of shaping up that office. Or did you settle?... That office was only doing about half what the other ones were doing which is pretty good. You see, other people don't get to hear this side of heartland. and chad, I earned my MBA while at IU, so none of "your" systems were valuable to me. They are common business sales and marketing systems designed for service business, but each dental group goes to the same group meetings and has the same consultants make them a "special" system. I have worked for three different groups and the "systems" are all similar but the difference is the leadership of the organizations. The only thing positive out of my heartland experience was seeing Walter Hailey again. I knew of Walter Hailey from Harbourside dental group back east before I went to Heartland. He was a great guy and had good courses. I am sure Steve is still doing a fine job. Any more questions??